Shipping & Handling Information
1. All orders will be charged accordingly based on the weight of total package.
2. Delivery times are 3-5 business days from the time of order. A dispatch confirmation email displaying your track and trace number will be sent once order is ready to be collected.
3. All deliveries are made by registered courier and will require a signature.
TRACKING YOUR ORDER
When your online purchase is complete you will receive an email containing your order confirmation and delivery details.
We will also provide you with all details that will allow you to track and trace the status of your delivery at any time.
LOST OR DAMAGED GOODS
If your order is lost or damaged in transit, please Contact Us within 7 working days of placing your order so that we may assist you.
More details are available on our Return Policy page.
Regular Parcel Post satchel
Up to 500g - $10 delivery charge
Up to 3kg - $15 delivery charge
Up to 5kg- $19 delivery charge
Express Courier Parcel Satchel
Up to 500g - $12 delivery charge
Up to 3kg - $16 delivery charge
Up to 5kg- $25 delivery charge
International deilivery may take 5-10 WORKING DAYS
International delivery costs do not include any taxes or duties which may be applied by customs at the destination country and any duties or taxes incurred are the responsibility of the delivery recipient.
Please note that in accordance with Australian export regulations we are required to declare the exact value of all items and identify the order as dutiable “merchandise”. We are also prohibited by law from identifying an order as a “gift” for export purposes, even if a customer has placed the order with the intention of delivery to a gift recipient.
For more information on taxes, duties and customs regulations please contact your local customs office directly.
We are currently able to offer delivery to the following countries:
Zone 1- New Zealand
Zone 2- Asia Pacific ( Hong Kong China, Japan, China )
Zone 3- Asia Pacific ( Korea, Sth Korea, India, Indonesia, Malaysia, Singapore, Taiwan, Thailand, Vietnam )
Zone 4- Canada, USA
Zone 5- Asia Pacific ( Fiji, New Caledonia, Papua New Guinea, Phillipines, Solomon Islands, Sri Lanka )
Zone 6- France, Germany, Ireland, Italy, Netherlands, Norway, Spain, Sweden, Switzerland, UK
Zone 7- Austria, Belgium, Denmark, Finland, Greece, Malta, Poland, Sth Africa
Below is a guide of shipping rates to each country. We will endeavour to post all international parcels at the lowest and most efficient rate wherever possible, and will confirm final costs with you prior to shipping.
Regular Parcels Services for up to 20kg ( NO tracking )
Pack and Track for articles up to 2KG - Add and extra $7.00 to above rates for each Zone.
Please visit www.auspost.com.au/international for other shipping costs and options.